We're currently having issues | Disruption to eCall SMS reception numbers

Resolved
Resolved

The issue has been resolved, and everything should now be working normally. All text messages that were not received during the disruption have been delivered retrospectively.

We are continuing to monitor the situation closely to ensure everything remains stable. Thank you for your patience.

Identified

Since 13 April 2026, 4:00 p.m., there has been an ongoing disruption affecting SMS reception via virtual eCall receiving numbers.

The responsible provider, Sunrise, is working with high priority to resolve the issue.

We are publishing all updates on our status page: https://status.ecall-messaging.com/

We apologize for the inconvenience and thank you for your understanding.

Investigating

Some people are experiencing problems with our service (Disruption to eCall SMS reception numbers) right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

Began at:

Affected components
  • eCall Business Messaging
  • eCall express